Here are some solutions to the lastest frequently asked questions!

  • GameGuard Error Messages
     

    Here's a list of common Game Guard error messages and solutions that may help you. The Game Guard Direct FAQ will also be listed at the very bottom for your reference.

    Error Message 100
    Solution- PC is infected with virus, spyware, adware, and/or malware. Please update the vaccine t a recent version and process an overall scan. If the error code still appears after the scan, it could be a virus that the current vaccine cannot detect.

    Error Message 114
    Solution- There may be a program that is occupying a big portion of your CPU or video driver and/or the sound driver may not be up to date. Please cure all viruses, spyware, adware, and/or malware, then update the drivers to recent version

    Error Message 124, 150, 153
    Solution- Please update the GameGuard files (GameGuard.des and GameName.ini) manually

    Error Message 350
    Solution- Close the launcher and re-try. Error message is due to the program being closed while it is still updating

    Error Message 360
    Solution- Right click on the hard disk drive- tools- disk scan- and erase the entire GameGuard folder. Manually download the patch files and run the game

    Error Message 361
    Solution- Pleae check your internet settings and wiring. Check whether you are using any security programs such as itop. Please check whether you need any verificatin before connecting to the internet.

    Error Message 380
    Solution 1- Download the GameGuard installation files and try re-installing. If you are using Windows XP service pack 2, check the firewall settings. In some cases, it could be solved by re-booting the PC
    Solution 2- Firewall programs such as Sygate Firewall may be blocking GameGuard. Start the corresponding firewall(s), and check whether GameGuard.des is included in the "Blocking List"

    Game Guard FAQ
    http://www.gameguard.co.kr/gameguard/faq/eng/index.htm
  • Changing your Password
    If you want to change your password, please follow these steps.

    1. Log into the website with your user id and password.

    2. Click on your "My Account" link which is displayed under your Login ID and CC amount.

    3. Enter your current password for security confirmation.

    4. Click on the "Edit" button and proceed to change your information.

    5. Click on submit to complete the password change process.

    If you are having problems or would like us to change the password for you, please provide us with this information through DQ&A:

    - User id:
    - First & last name:
    - Date of birth:
    - Registered email:
    - Secret question & answer:
    - Desired password:

    Once the information matches our records, we will change your password to your desired password.
  • Why am I banned?
    You can get banned for one of these folllowing reasons:

    (click the picture for a bigger version)
    Magna Carta

    Please play fairly and follow all rules to prevent yourself from getting banned!
  • "Login failure: try later." Help!
    The login failure message covers a lot of different situations, so here is a short troubleshooting guide to help you figure out your specific issue. We are working on replacing each issue with its own detailed message.

    1. Your account is inactive
    This situation is for older GamesCampus accounts. If you have been away for a while your account may have a block on it to prevent it from being stolen while you are away. You can unblock your account by sending in a DQA.

    2. Too many accounts have connected from your IP address today
    Only a certain number of accounts can be accessed from an IP address per day. You can check if this applies to you by waiting for 24 hours and then logging in again. If this is your issue there is nothing the GM team can do to release the block. You must wait for 24 hours for it to clear.

    3. You are banned
    You can check on this on this page.

    4. You entered the wrong password
    Make sure you enter the correct password. If you forgot your password, change it here. The password is case-sensitive

    5. Something else entirely
    The 4 issues above do not cover all of the reasons you might get this message. If you have tried all the above, please send us a DQA clearly explaining what you have tried so we can help you to troubleshoot.
  • Select an image or text file (JPG/JPEG, GIF, BMP, PNG or TXT) on your computer - 1MB Limit