Here are some solutions to the lastest frequently asked questions!

  • Recovering Account Information
    If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:

    -First Name
    -Last name
    -Zip code
    -E-mail address
    -Phone number
    -Date of Birth
    -Account ID
    -Character(s) on the account, their level(s) and race(s)

    Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.

    All posts must be made via DQA. If you can't log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.

    Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  • Sending GameGuard Folder Personalized Fix
    Having GameGuard issues?
     
    You can search through the forums or the FAQ
    , but you can also turn in your GameGuard files to us. We will send them to GameGuard directly and let you know what the problem is.
     

    1. Find your GameGuard folder
    a. Locate where your RF Online client is saved. By default, it should be in your “C” drive. (C: --> GameCampus --> RFOnline
    b. Open the “GameGuard” folder.

    c. Zip your "GameGuard folder (optional, but preferred)

    2. Upload these files onto a third party site.
    Unfortunately, our DQA system does not accept large files, so you will have to upload them to a third party website.
     
    We recommend using any of these websites (Free, and no registration required!):
    www.wikisend.com
    www.sendspace.com
     

    3. Send us a DQA with a download link.
    The GameGuard team will analyze your “.erl” files and let you know what the problem is and how to fix it.
     
    We encourage everyone to send in their GameGuard folder to us. If a widely used program, such as an anti-virus program, is preventing players from playing RF Online, the GameGuard team will make modifications for GameGuard. This will not be possible unless we receive these files from RF Online players.
  • GameGuard Error Messages
     

    Here's a list of common Game Guard error messages and solutions that may help you. The Game Guard Direct FAQ will also be listed at the very bottom for your reference.

    Error Message 100
    Solution- PC is infected with virus, spyware, adware, and/or malware. Please update the vaccine t a recent version and process an overall scan. If the error code still appears after the scan, it could be a virus that the current vaccine cannot detect.

    Error Message 114
    Solution- There may be a program that is occupying a big portion of your CPU or video driver and/or the sound driver may not be up to date. Please cure all viruses, spyware, adware, and/or malware, then update the drivers to recent version

    Error Message 124, 150, 153
    Solution- Please update the GameGuard files (GameGuard.des and GameName.ini) manually

    Error Message 350
    Solution- Close the launcher and re-try. Error message is due to the program being closed while it is still updating

    Error Message 360
    Solution- Right click on the hard disk drive- tools- disk scan- and erase the entire GameGuard folder. Manually download the patch files and run the game

    Error Message 361
    Solution- Pleae check your internet settings and wiring. Check whether you are using any security programs such as itop. Please check whether you need any verificatin before connecting to the internet.

    Error Message 380
    Solution 1- Download the GameGuard installation files and try re-installing. If you are using Windows XP service pack 2, check the firewall settings. In some cases, it could be solved by re-booting the PC
    Solution 2- Firewall programs such as Sygate Firewall may be blocking GameGuard. Start the corresponding firewall(s), and check whether GameGuard.des is included in the "Blocking List"

    Game Guard FAQ
    http://www.gameguard.co.kr/gameguard/faq/eng/index.htm
  • Changing your Password
    If you want to change your password, please follow these steps.

    1. Log into the website with your user id and password.

    2. Click on your "My Account" link which is displayed under your Login ID and CC amount.

    3. Enter your current password for security confirmation.

    4. Click on the "Edit" button and proceed to change your information.

    5. Click on submit to complete the password change process.

    If you are having problems or would like us to change the password for you, please provide us with this information through DQ&A:

    - User id:
    - First & last name:
    - Date of birth:
    - Registered email:
    - Secret question & answer:
    - Desired password:

    Once the information matches our records, we will change your password to your desired password.
  • Select an image or text file (JPG/JPEG, GIF, BMP, PNG or TXT) on your computer - 1MB Limit