Here are some solutions to the lastest frequently asked questions!

  • Character Names
    Here at Games campus we require all users to use a name with english letters.  Any names with symbols or special characters are subject to be changed with little or no notice.

    Example of an inappropriate name:

    ĐẴŃ
    艾儿伊吾艾娜

    THIS ALSO INCLUDES COMBINATIONS OF L's and I's
    like lllIIIlllII


    Example of an appropriate name:

    DAN32
    Sampson


    You may use any of the normal english letters or numbers,  Please do not use any symbols or specialized letters for your own language. 

    Any users who create new names that break this rule can risk losing help from support staff.
  • Sending GameGuard Folder Personalized Fix
    Having GameGuard issues?
     
    You can search through the forums or the FAQ
    , but you can also turn in your GameGuard files to us. We will send them to GameGuard directly and let you know what the problem is.
     

    1. Find your GameGuard folder
    a. Locate where your RF Online client is saved. By default, it should be in your “C” drive. (C: --> GameCampus --> RFOnline
    b. Open the “GameGuard” folder.

    c. Zip your "GameGuard folder (optional, but preferred)

    2. Upload these files onto a third party site.
    Unfortunately, our DQA system does not accept large files, so you will have to upload them to a third party website.
     
    We recommend using any of these websites (Free, and no registration required!):
    www.wikisend.com
    www.sendspace.com
     

    3. Send us a DQA with a download link.
    The GameGuard team will analyze your “.erl” files and let you know what the problem is and how to fix it.
     
    We encourage everyone to send in their GameGuard folder to us. If a widely used program, such as an anti-virus program, is preventing players from playing RF Online, the GameGuard team will make modifications for GameGuard. This will not be possible unless we receive these files from RF Online players.
  • General GameGuard Issues
    If you are having issues with GameGuard, you can try the following.

    • Grant RF Online full access through all your security programs
    • Check your router for any additional security programs in which RF Online will need access through
    • Close down all other programs when running RF Online as they can conflict with each GameGuard
    • Be sure that your PC is not infected with any virus, spyware, malware, and/or adware
    • Be sure that your internet connection is stable and fast

    If you are having problems with a specific error message, check our other post for further details
  • Login failure: try later
    The login failure message covers a lot of different situations, so here is a short troubleshooting guide to help you figure out your specific issue. We are working on replacing each issue with its own detailed message.

    1. Your account is inactive
    This situation is for older GamesCampus accounts. If you have been away for a while your account may have a block on it to prevent it from being stolen while you are away. You can unblock your account by visiting http://www.gamescampus.com/account/sign ... e=rfonline and filling out the form there. Note that game verification is separate from website verification so you may need to do it again.

    2. Too many accounts have connected from your IP address today
    Only a certain number of accounts can be accessed from an IP addrees per day. You can check if this applies to you by waiting for 24 hours and then logging in again. If this is your issue there is nothing the GM team can do to release the block. You must wait for 24 hours for it to clear.

    3. You are banned
    You can check on this on this page.

    4. You entered the wrong password
    Make sure you enter the correct password. If you are unsure, change it here (Link!). The password is case sensitive

    5. Something else entirely
    The 3 issues above do not cover all of the reasons you might get this message. If you have tried all the above, please send us a DQ&A clearly explaining what you have tried so we can help you to troubleshoot.
  • Select an image or text file (JPG/JPEG, GIF, BMP, PNG or TXT) on your computer - 1MB Limit