Here are some solutions to the lastest frequently asked questions!

  • Why am I banned?
    You can get banned for one of these folllowing reasons:

    (click the picture for a bigger version)
    Magna Carta

    Please play fairly and follow all rules to prevent yourself from getting banned!
  • Recovering Account Information
    If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes. The following information will be required to provide you with specific information on your account:

    -First Name
    -Last name
    -Zip code
    -E-mail address
    -Phone number
    -Date of Birth
    -Account ID
    -Character(s) on the account, their level(s) and race(s)

    Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.

    All posts must be made via DQA. If you can't log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account name. Information can be altered after we confirm your account ownership.

    Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.
  • General GameGuard Issues
    If you are having issues with GameGuard, you can try the following.

    • Grant RF Online full access through all your security programs
    • Check your router for any additional security programs in which RF Online will need access through
    • Close down all other programs when running RF Online as they can conflict with each GameGuard
    • Be sure that your PC is not infected with any virus, spyware, malware, and/or adware
    • Be sure that your internet connection is stable and fast

    If you are having problems with a specific error message, check our other post for further details
  • What are the System Requirements for RF Online?
    If the system doesn't meet the requirements of the game, the game will either not run at all or give a less-than desirable performance. To ensure a smooth gaming experience, we recommend that you meet the following settings:
     
    System Minimum Requirements Recommended System
    OS Windows 2000 XP, Vista, Windows 7
    CPU Pentium 3 Pentium –4 or over
    RAM 256 MB 1 GB
    Graphics Card    
    Hard Disc 2 GB 6 GB or over
    Direct X Personal line (Cable, xDSL, FTTH) Personal line (Cable, xDSL, FTTH)
  • Select an image or text file (JPG/JPEG, GIF, BMP, PNG or TXT) on your computer - 1MB Limit