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What do I do if I have been hacked?

If you find evidence that a virus, key-logger, or Trojan is installed on your computer system, you should first run a full virus scan on your computer using your anti-virus software to “clean” your system of the infection. Once you are sure your computer is no longer infected, you will then want to change all of your passwords, such as all game accounts, e-mail, and message boards.


If you feel that your game account has been compromised, you should contact Direct Question & Answer (DQA) as soon as you are sure your computer is clean so that we can review your accounts for any possible unauthorized intrusions.

If you are still able to log in to your account, please change the password, secret question, and answer before contacting DQ&A.

When you contact us, please include the following information for account verification.

 

Games Campus ID :
Forum Nickname :
  • Email :
  • Secret Question:
  • Secret Question Answer :
  • Country (and State if applicable) of Residence :
  • First Name :
  • Last Name :
  • Zip code :
  • Phone Number :
  • Date of Birth :
  • We will also need the following information for every character in your account.
  • Server:
  • Character Name:
  • Level:
  • Class:
  • Race:
  • 1